CaptionCall: What It Does and What You Need
Shows live captions of both sides of a phone call.
At a glance
| Maker | CaptionCall, LLC (Sorenson) |
|---|---|
| Group | Captioned phone calls |
| Works on | iPhone, iPad, Apple Watch, Android |
| Cost | No cost if you qualify. No cost to qualified users in the United States. A federally administered fund pays for the captions. |
| Good for | People with hearing loss who want captions on calls from their own phone. |
What it does
- Captions both sides of a call in real time.
- Lets you call from a CaptionCall number, or forward your own number to the app.
- Saves contacts in the app.
- Shows captioned voicemail and sends voicemail alerts.
What you need
- Hearing loss that makes phone captions necessary.
- A self-certification and registration when you sign up.
- A United States address. The service is for the United States only.
- iPhone with iOS 16 or later, or an Android phone.
Good to know
- Federal law lets only registered users with hearing loss use IP captioned phone service with captions on.
- The maker says some IP captioned calls may use a live operator to write captions of the other person's speech.
- The App Store lists the app in English and Spanish.
- Read the privacy details on the App Store listing before you sign up.
This app goes with CaptionCall. See our page on CaptionCall for the hearing aids and what to ask about them.
This guide is general information. It does not diagnose hearing loss and it does not replace a hearing evaluation. An app cannot tell you why you hear less. An audiologist can.
More in captioned phone calls
InnoCaption
Mezmo Corporation
Captions phone calls with software, live stenographers, or both.
Rylo (formerly Nagish)
Nagish Inc. d/b/a Rylo
Captions phone calls, and also captions talk in the room with a separate feature.
Where CaptionCall fits
Compare CaptionCall with another app
Read more on our site
- Can hearing aids take phone calls?
- Hearing better on phones and captions
- Bluetooth, iPhone and video calls
- Bluetooth hearing aids
Questions to bring to your visit
Write these on your phone or print this page. Bring them to your hearing evaluation.
- Do I qualify for a captioned phone service?
- Will my hearing aids and the captioning app work together on calls?
- Can you help me fill in the paperwork or the sign-up?
Sources
We read these pages on November 10, 2026. Prices and phone requirements change, so check the listing before you install.
Need help with this app?
Phone calls getting harder? A hearing test shows why, and what can help. Call 650-342-9449.
California Hearing Center has offices in San Mateo and San Carlos. One phone number reaches both: 650-342-9449.
Call 650-342-9449Request an appointmentAbout hearing testing