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CaptionCall vs Rylo (formerly Nagish): Side-by-Side Comparison

Checked November 10, 2026. Next full check February 2027.

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This page puts CaptionCall and Rylo (formerly Nagish) side by side. It shows what each maker or store says. It does not pick a winner.

At a glance

FeatureCaptionCallRylo (formerly Nagish)
MakerCaptionCall, LLC (Sorenson)Nagish Inc. d/b/a Rylo
GroupCaptioned phone callsCaptioned phone calls
Works oniPhone, iPad, Apple Watch, AndroidiPhone, iPad, Apple Watch, Android
Built into the phoneNoNo
CostNo cost if you qualify. No cost to qualified users in the United States. A federally administered fund pays for the captions.No cost if you qualify. No cost to eligible users. The App Store says a federally administered fund pays for each minute of captions.
Good forPeople with hearing loss who want captions on calls from their own phone.People who want call captions and room captions in one app.

Main differences

  • Both work on iPhone, iPad, Apple Watch, Android.
  • Both are listed as: no cost if you qualify. Read each cost note below.

What each one does

CaptionCall

  • Captions both sides of a call in real time.
  • Lets you call from a CaptionCall number, or forward your own number to the app.
  • Saves contacts in the app.
  • Shows captioned voicemail and sends voicemail alerts.

Rylo (formerly Nagish)

  • Shows live captions and a transcript during calls.
  • Includes Rylo Live Transcribe for in-person talk. It works apart from calls.
  • Lets you add a personal dictionary of names and phrases.
  • Lets you reply with quick keyboard responses.
  • Shows visual voicemail, and blocks spam calls.
  • Saves transcripts privately on your device.

What each one needs

CaptionCall

  • Hearing loss that makes phone captions necessary.
  • A self-certification and registration when you sign up.
  • A United States address. The service is for the United States only.
  • iPhone with iOS 16 or later, or an Android phone.

Rylo (formerly Nagish)

  • Registration as a user with hearing loss for captioned calls.
  • An internet connection.
  • iPhone with iOS 16.6 or later, or an Android phone.
  • An up-to-date Rylo Registered Location for emergency calls.

Good to know

CaptionCall

  • Federal law lets only registered users with hearing loss use IP captioned phone service with captions on.
  • The maker says some IP captioned calls may use a live operator to write captions of the other person's speech.
  • The App Store lists the app in English and Spanish.
  • Read the privacy details on the App Store listing before you sign up.

Rylo (formerly Nagish)

  • The App Store page says Nagish is now Rylo.
  • The listing says emergency calls work differently from calling 911 on a landline.
  • The listing says captions are made with end-to-end encryption.
  • Captions come in English, Spanish, French, Japanese, Hebrew and Italian.

How to choose

  • Check your phone first. Some apps work on one kind of phone only.
  • Read the limits for each app above. Then read each full page.
  • Check the cost on the store listing before you install.
  • Try one app at a time. Tell your audiologist which one helps.

This guide is general information. It does not diagnose hearing loss and it does not replace a hearing evaluation. An app cannot tell you why you hear less. An audiologist can.

More comparisons

Read more on our site

Sources

We read these pages on November 10, 2026. Prices and phone requirements change, so check the listing before you install.

Need help choosing?

Phone calls getting harder? A hearing test shows why, and what can help. Call 650-342-9449.

California Hearing Center has offices in San Mateo and San Carlos. One phone number reaches both: 650-342-9449.

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