myPhonak: What It Does and What You Need

Checked November 10, 2026. Next full check February 2027.

Print this pageCopy linkEmail to a family member

Controls Phonak hearing aids and connects you to remote support.

At a glance

What it does

• Changes volume, special features and custom programs that your professional set up.
• Offers remote support: video appointments, live adjustments and remote hearing tests with AudiogramDirect.
• Sets up one-step Bluetooth pairing and phone calls.
• Shows battery status, and lets you change ambient balance and the equalizer.
• Helps you find your hearing aids by their last connected place.
• Tracks wearing time, steps and heart rate for myPhonak account holders.
• On Audéo Sphere, lets you change noise reduction and speech focus strength.

What you need

• Compatible Phonak hearing aids.
• An iPhone with iOS 16 or later, or an Android phone with Android 10 or later and Bluetooth 4.2.

Good to know

• Phonak says Remote Support is available in most countries, not all.
• Phonak says Advanced Remote Control and Remote Support are not available for Audéo B-Direct.
• The Phonak page links the App Store listing under the name Phonak Remote. Look for that name in the store.
• Phonak lists a separate app, myPhonak Junior, and a separate app for the Roger microphone, myRoger Mic.

This app goes with Phonak. See our page on Phonak for the hearing aids and what to ask about them.

This guide is general information. It does not diagnose hearing loss and it does not replace a hearing evaluation. An app cannot tell you why you hear less. An audiologist can.

More in hearing aid apps

• Oticon Companion

  Oticon

  Controls Oticon hearing aids from your phone.

  Works with certain hearing aidsiPhone, Android

• Widex Apps

  Widex

  Widex makes three apps: Allure, MOMENT and Remote Care. The right one depends on your hearing aids.

  Works with certain hearing aidsiPhone, Android

• My Starkey

  Starkey

  Controls Starkey hearing aids, with remote help and health tools.

  Works with certain hearing aidsiPhone, Android, Apple Watch

• ReSound Smart 3D

  ReSound (GN Hearing)

  Personalizes and controls ReSound hearing aids.

  Works with certain hearing aidsiPhone, Android

Where myPhonak fits

• New hearing aid users

Compare myPhonak with another app

• myPhonak vs Oticon Companion

Read more on our site

• Bluetooth, iPhone and video calls
• Why phone compatibility should not drive your choice
• Bluetooth hearing aids
• What is Auracast?

Questions to bring to your visit

Write these on your phone or print this page. Bring them to your hearing evaluation.

• Does the app for my hearing aids work with my phone?
• Which app controls will I use every day?
• Can you set up remote support on my app?
• What do I do if the app loses the connection?

Sources

We read these pages on November 10, 2026. Prices and phone requirements change, so check the listing before you install.

• Phonak: myPhonak app